This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

• Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.
• Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
• Exercises persuasive skills in guiding clients towards a solution.
• Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
• Finalises calls at point of contact where possible.
• May escalate more complex queries appropriately

  REQUIREMENTS:

  SKILLS QUALIFICATION AND EXPERIENCE REQUIRED

  • Minimum of a Bachelors Degree from an accredited university.
  • Candidate must have at least 1 year Call centre experience or similar
  • Candidate must have relevant work experience.

  Candidate must be ready to start work by 1st March 2023

  CLOSING DATE: 24TH FEB, 2023

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